Frequently Asked Questions

About us:

  • Wow, there are so many! But how about:

    1. We bottle milk at a farm rather than at industrial factories

    2. Our milk comes from happy, healthy cows that are organic and grass fed, just like nature intended

    3. We have the widest range of return and reuse products than any other milkman in the country

    4. We employ our milkmen on good wages an don't use third parties or 0 hour contracts

    5. All our deliveries are made in quiet electric vehicles

    6. We're independent

    7. Pause, amend or cancel your subscription at any point, without having to ring a call centre

  • We deliver to:

    • Farnham

    • Bordon

    • Alton

    • Church Crookham

    • Fleet

    • Hook

    • Odiham

    • Basingstoke

    • Farnborough

    • Ash Vale

    • Grayshott

    • Beacon Hill

    • Haslemere

    • and surrounding villages!

    If we haven’t made it to you yet, still sign up so we can see where to expand to next.

  • We deliver twice a week to each address in the following combinations:

    • Monday/Thursday

    • Tuesday/Friday

    • Wednesday/Saturday

  • Yes we do. Please sign up as a normal customer on the website or app. If you will be buying milk in quantities of greater than 25litres/week please email orders@milk.club and we can provide you a bespoke plan.  

  • All orders are made through the website or app, however, you can get somebody else to set up an account for you using your home as the delivery address. 

  • Yes, you can arrange delivery to another address such as a business or relative.  

  • We have a no hassle policy with complete flexibility and ease to cancel or pause. To cancel future orders or subscriptions just log in to your account and amend your order to reflect your requirements.  

    We don’t require you to ring a call centre to cancel your order like some competitors!  

    Orders can be cancelled, paused or amended up until the order cut off point which is 8pm the night before delivery for most products and 8pm two days before delivery for bakery, fruit & veg and flowers as these are made to order.  

Our Service:

  • Orders are free for any delivery over £2.50. Under this value there is a 50p delivery fee. 

  • Order cut off time for most products is 8pm the day before delivery. Bakery must be ordered by 1pm the day before delivery and fruit and veg is 8pm two days before delivery.

  • Subscriptions are products that you want to be redelivered every week – you just chose the quantity and the day of the week. This is what most people use for their milk orders as its most convenient. 

    One time orders are for products you want delivered on a single specified date. You can place multiple one time orders for different dates in the future e.g. if you want a pack of butter every other week. 

  • They run indefinitely, until you amend your order or there is a payment issue.  

  • You don’t need to order milk! You can use us for a wide range of plastic free and return & reuse groceries. 

  • On the same day we deliver. If we are short of a product, you will not be billed for it and then reimbursed (like most supermarkets do).  

  • We will typically leave them by your front doorstep unless you specify a particular spot.  

    When signing up make sure you drag and drop the pin exactly where your house is, as sometimes postcodes can default to a neighbour’s address.  

  • Login to your account and pause your subscriptions to remove deliveries on the dates you do not want a delivery. 

Our Milk:

  • Our milk comes from Wood Farm near Swindon. They run an organic farm with Guernsey breed cows and also source other organic milk from nearby farms on the North Wessex Downs which stretches from Basingstoke to Swindon.  

    They pasteurise and bottle directly on the farm, meaning that the food supply chain is short and milk is not being shipped around from farms to mega-dairies where it is processed, this keeps food miles as short as possible. Washing of the bottles is also done on site.  

  • Most dairy farms do not have the facilities to fill into glass or to wash the return bottles. There are some farms who provide milk vending machines but they cannot fill into glass or handle the washing themselves.  

  • Supermarket milk is homogenised, which means it is blitzed into tiny particles and poured back into the milk so that the fat doesn’t rise to the top.

    Our milk is unhomogenised so the cream naturally comes to the top. Give it a shake to naturally disperse. 

    We don’t homogenise as it tastes better and its also better for your health. The small fat particles in homogenised milk is absorbed super quickly in your gut and into your blood and can cause inflamation.  

    Follow this link for more info https://nuush.co.uk/why-choose-unhomogenised-milk/  

  • Organic farming is a certifiable way of ensuring that milk is produced to the highest welfare and environmental standards. Our mantra is People & Planet First and by sourcing organic milk we can be confident that people are paid appropriately to produce milk to high environmental and animal welfare standards.  

    Buying organic means... 

    Better animal welfare:  

    Happy cows are healthier and produce better quality milk! 

    Cows are kept outside to graze in pasture for at least 200 days a year. This means they can exhibit their natural behaviour by foraging, interacting with the wider herd and exercising (rather than being cooped up in barns with no exercise and fed bought in feed).  

    Cows are brought into spacious and airy barns or yards when the weather is poor and bedded in deep straw for comfort.  

    Calves are reared either for dairy or meat production and farms have a livestock management plan for all newborns ensuring that euthanasia is not used. 

    Calves are fed milk for at least 12 weeks until they are weaned, rather than powdered substitutes. 

    Medication such as antibiotics are still administered, but only when needed rather than on a routine basis. 

    Farming in a less intensive way puts less stress on the animals bodies, meaning they have better health, produce healthier and higher quality milk and live a longer life.  

    Better for the environment: 

    Grazing animals in a non-intensive way can help restore grasslands and soil by sequestering large amounts of carbon back into the soil. Manure from the cows naturally returns nitrogen back into the soil and preventing the need for using energy intensive artificial fertilisers.  

    Higher biodiversity on farms through not using pesticides and herbicides. 

    Cows are fed on a high grass diet which is typically foraged from pastures in the warmer months, whilst in winter they are fed silage from the harvested grass on the farm. This minimises the need to use bought in food from other farms including soya from the other side of the world.  

    GM feed is not allowed. 

    Better for our health 

    Organic milk has a higher proportion of Omega 3 fatty acids which are beneficial for health. 

Packaging:

  • We seal our milk with an air tight lid which helps preserve quality. Metal lids are easily bashed which dents them and means there is no longer an air tight seal.  

    The metal is infinitely recycled back into its original use and all areas recycle it, so it doesn’t contribute to waste unlike plastic.  

  • Our range is plastic free with the one exception, our Bramley toiletries range is packed in return and reuse plastic packaging. 

  • We only use home compostable packaging, this means it can break down under normal conditions in the home compost bin and doesn’t need to be put through an industrial process to mash it and heat it up.  

    Our packaging needs to be mixed into other organic matter e.g. food waste.  

Customer Service

  • You can check out our full refund policy here, but if you’re unhappy with the quality please email us at orders@milk.club so we can investigate and try and remedy so it doesn’t happen again. We will also refund the product.  

  • Sorry if this has happened, we may have had an admin error or delivered to the wrong location. Please email us at orders@milk.club and we’ll investigate and refund.  

  • You can register a new card by logging into your account, clicking ‘Menu’ and then selecting ‘Sage Pay Card Details’